Terms & Conditions of Service


This website www.tiruvannamalaihandicrafts.com is operated by TIRUVANNAMALAI HANDICRAFTS. Throughout the site, the terms “we”, “us” and “our” refer to TIRUVANNAMALAI HANDICRAFTS. TIRUVANNAMALAI HANDICRAFTS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GODADDY. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to offer or refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We do our best to ensure that information on the site is complete, accurate and current. Despite our best efforts there can be mistakes and we do our best to rectify them when intimated to us. All specifications, products, descriptions and prices of products on the site are subject to change anytime without notice.
We reserve the right to modify the contents of this site at any time and the modification and changes will be updated in our website accordingly. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the product prices and website services

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance or inclusion or deletion of any product or service on the site at any particular time. We do not imply or warranty that these products or services will be available at any time. We reserve the right to add or discontinue any product at any time.

Section 5 – Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors.However, the actual color you will see will also depend on your computer systems or there may be a difference due to the lighting used to shoot the products and hence we not guarantee your computer or phone screen will accurately display such colors.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the company. We reserve the right to discontinue any product at any time.

Section 6 – Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 7 – Intellectual property

The designs of all our products belongs to Tiruvannamalai Handicrafts and copy righted and we have complete creative and intellectual property rights and ownership over the design, color and pattern. No one else other than Tiruvannamalai Handicrafts can copy or re create any of our products in any way whatsoever.

Section 8 – Third party links & Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Kindly view our privacy policy for more details.

Section 9 – User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

(1) To maintain any comments in confidence;
(2) To pay compensation for any comments; or
(3) To respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy.
Kindly view our Privacy Policy for full details.

Section 11 – Errors, Inaccuracies and omissions

Though we do our best, human error or mechanical error or technical errors may happen at any time. If there is any information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability, we reserve the right to correct the errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 12 – Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Terms of sale

By placing an order with us, you are a) offering to purchase a product b) representing that you are of legal age to form binding contracts c) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided.
Prior to our acceptance of an order, verification of information as requested on our website will be required.

Section 14 – Ordering process

14.1 – Selection of Products

At any time, the Customer may add Products to his/her selection by clicking on “Add to cart,” and choose to complete his/her purchases or continue his/her browsing.The Customer may freely modify his/her online “Cart” containing the selected Products, remove an initially selected Product, modify the quantities ordered or add a Product by clicking on the corresponding items made available within the “Cart.”

14.2 – Identification

After selecting the Product(s), click “Check Out” to begin the ordering process.
If the customer already has a Customer account, at this point he/she must identify himself/herself by entering his/her password.

If the customer does not yet have an account, he/she will be invited to create one by entering his/her e-mail address and creating a password. For the Website’s mobile version, he/she will be asked to enter this information during the identification process.

Customers cannot purchase our products without registering and creating an account in our website.
User names and passwords are strictly personal, therefore the Customer undertakes to keep them safe and to never communicate them to third parties. Tiruvannamalai Handicrafts shall, in no event, be held liable for any loss, theft or fraudulent use of the Customer’s account, in which case the latter undertakes to inform Tiruvannamalai Handicrafts immediately.

Creating an account allows the Customer to:
– track deliveries and review order history;
– replacement of damaged Products;
– add or change his/her delivery or billing address for future orders;
– manage his/her subscriptions to the Tiruvannamalai newsletter.

The customer must, on one hand, confirm his/her delivery method and, on the other hand, complete the delivery information necessary for the proper shipment of his/her Order: title, first name, last name, telephone number and shipping address.

14.3 – Accepted payment methods

We use PAYPAL and STRIPE as our payment gateway International / Worldwide customers.(Except India)
Indian customers have the options of PAYUMONEY which accepts a wide variety of Indian debit and credit cards. Payumoney accepts only Indian cards.

The Customer must guarantee that he/she is the account holder of the bank / card used for payment.During payment, the bank / payment gateway will request personal information from the Customer in Order to verify the identity of the cardholder and to validate the transaction.

14.4 – Confirmation of the payment method and payment of the Order

The customer may use his/her shipping address as the billing address or enter a different address. He/she will then be asked to select a payment method and to enter the information related to it, and must then verify the accuracy of his/her selection before confirming the Order.

Customers using Billing address in India cannot ship to International countries.Like wise International customers using International billing address cannot ship to India.

The Customer will have the option, before finalizing his/her Order, to verify the details of his/her Order and its total price and to correct any errors, before confirming the Order to express his/her acceptance.
At the end of the ordering process described above and after accepting the Terms of Sale and Use in their entirety, as well as the “Data and Cookies” Charter of the Website, the Customer must click on the “Confirm your purchase” button. Any Order entails an obligation to pay.

Once the order is completed and the payment is made from your side, there can be no cancellation of the order for any reason whatsoever.

14.5 – Acknowledgment of receipt and Confirmation of the order

Once the payment has been confirmed and duly completed, an Order confirmation will then be sent indicating the total amount of the Order, information related to delivery times, key features, and the quantity and price of the Products purchased.

A summary of the order acknowledging receipt of the order will then be sent by e-mail by Tiruvannamalai Handicrafts to the Customer.If you are unable to find your receipt in your email inbox,kindly check your spam folder for the same.You will also receive a paper version of your receipt along with the packaged product on delivery.

The customer is advised to keep the acknowledgment of receipt of the Order and the e-mail confirmation of the Order on paper or electronically.

14.6. Prices

The prices of Products are stated in Indian Rupees.International customs duties are additional and not included in the invoice.

Tiruvannamalai Handicrafts reserves the right, at any time and without prior notice, to change the prices of the Products offered on the Website. Products are charged on the basis of the prices displayed on the site at the time of placing the order, subject to the availability of the Products ordered at that time.


All Exports / International buyers are exempted from the usual 18% tax (Indian VAT-GST) as per guidelines and permission granted by Government of India. However,International buyers have to pay customs duties as prescribed by your country when the shipment arrives to you.

Buyers in India will have 18% Tax on products and shipping.

Shipping costs to all destinations will be shown before the Order is confirmed by the Customer.


International Custom duties, handling and clearance fee are additional and not included in the invoice. The buyer will have to pay the duties as their respective countries law. Each country has its own custom duties as per its law and it usually ranges from 0 to 22 %. But they may keep changing slightly and vary from country to country.

14.7 Terms of Returns & Replacements

Our Refund & Replacement policy

Once the products are ordered, processed and payment is completed from our website, the order is considered complete. No changes or exchanges can be made after that. Orders cannot be cancelled at anytime for any reason.

Unfortunately, replacements or refunds are not available for one–of-a-kind-customized handicraft work. Our products are handmade using natural materials and hence there is bound to be mild variances in each piece without affecting the quality. This is the natural way of producing art and handicrafts.

Tiruvannamalai Handicrafts has a very efficient quality control mechanism while checking and approving our products in all departments of production and packaging. Every single product is minutely and meticulously checked before being shipped to the customer. Hence, it is very unlikely that there can be any defects in our design, color, quality or artistic work.


    1. Invalid delivery address.
    2. After failing three consecutive delivery attempts by the courier partner.
    3. Order refused by the customer at the time of receipt.
    4. If delivery of order is delayed in shipping due to unexpected delays due to custom clearance or due to sudden and unexpected decision by the Government of lockdowns or curfews in the buyers ‘country  or in the sellers country , the shipment will be stored and delivered safely once the lockdown is unlocked. There can be no cancellation or refund arising out of unforeseen delays caused at International customs due to Pandemic situations.

    5. Refund or replacement claims stating small variance in weight,height, color,design and quality will not be encouraged. Like stated above,we would like to reiterate that replacements or refunds are not available for one–of-a-kind-customized handicraft work. Our products are handmade using natural materials and hence there is bound to be mild variances in each piece without affecting the quality. This is the natural way of producing art and handicrafts.
    6. The International custom duties will be paid by the buyer / importer when the carrier brings your shipment to you. If the buyer refuses to pay the custom duty, the order will be considered to be forfeited and there can no refunds in this matter.


      1. If the product is damaged or lost during shipment. In this case the same product will be replaced with another identical product in the same category will be shipped to you free of cost, subject to availability of the identical product.If in case the identical product is unavailable, the entire money paid towards the product including the shipping fee will be refunded.
      2. After your order is accepted and if we are unable to ship to any country due to unavoidable circumstances arising due to unexpected events of war,terrorism,international conflicts etc, then the full payment made by you to us will be refunded to you.
      3. Request for refund or replacement of any damaged product must be made within 24 hours of receiving delivery at your given address. After any time later than this time period, you are subject to lose your right to any claim over the same.

Section 15 – Disclaimer of warranties; Limitation of liability

Tiruvannamalai Handicrafts is committed to making our services the best they can be, but we are not perfect and sometimes things can go wrong. You understand that our services are provided ”as is” and without any kind of warranty(express or implied).We are expressly disclaiming any warranties of title, non-infringement, shipment ability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall TIRUVANNAMALAI HANDICRAFTS, our proprietor, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 16 – Indemnification

You agree to indemnify, defend and hold harmless TIRUVANNAMALAI HANDICRAFTS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensee, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 17 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 19 – Shipping & Delivery

All International shipments are done by DHL.

India Shipments are done by India Speed Post.

All shipments are safely and promptly delivered.

All International deliveries are estimated to be delivered within 5 – 8 business / working days from the time of shipment.

Due to restrictions worldwide, delivery time may be extended slightly due to delays in International customs clearance. 

Delivery within India is estimated to arrive within 3 to 7 working days from the time of shipment. This service is not available on Sundays and other government holidays.

Orders placed before 10.00 am (India Time) will be processed the same day and shipped the following day. Orders placed after 10.00 am(India time) will be processed the following day and shipped the next day.

Orders placed on Saturday & Sunday will be processed on Monday and shipped the next day.

Order placed on Indian government holidays will be processed on the first working day and shipped the next day.

Some orders may require an additional 24 to 48 hours to be validated and processed, which may delay delivery. Some locations in Alaska & other remote places will also require additional transit time.

The Customer is notified about their shipment by email when the package is collected by the carrier. The tracking number is also provided in the email. The Customer can use the waybill/ tracking number to track the shipment by clicking on the tracking number link sent by us or by visiting DHL website.

The receipt (in PDF format) of your order on Tiruvannamalaihandicrafts.com will be sent electronically to your email address. If you are unable to find your receipt in your email inbox,kindly check your spam folder for the same. You will also receive a paper version of your receipt along with the packaged product on delivery.

Custom duties for International shipments will be collected from the buyer by the carrier when the shipment arrives to you. The Carrier will hand over the shipment to you only on receiving the custom duties from you.

All deliveries will require an adult signature.

If nobody is available to sign and receive  the package at your specified address, the courier  will attempt to deliver the package the following business day. In cases, where there is continuous unavailability of anyone to receive or sign for the package, after many consecutive delivery attempts, the package will be returned to Tiruvannamalai Handicrafts and the Order will be cancelled and there will be no refunds in such cases.

The customer cannot refuse to accept delivery of the ordered item for any reason whatsoever.If the customer refuses to accept deliver then the item will be returned to Tiruvannamalai Handicrafts and the order will be considered to be completed and there can be no refunds on this term.

Tiruvannamalai Handicrafts does not deliver orders to business addresses, P.O. boxes or hotel rooms. Shipment of items will take place upon full payment of the items ordered.

Usually all our shipments and delivery are prompt but however in very few unavoidable cases due to Covid-19 or the Russia – Ukraine tensions, there may be slight delay at the customs for International deliveries. Kindly contact us if there is any delay. We are here to help you in getting your products safely to you.


Tiruvannamalai Handicrafts products are shipped and delivered worldwide.

Due to unexpected circumstances arising out of any sudden or unexpected hostile conditions in any country due to conflicts / war / terrorism, Tiruvannamalai Handicrafts cannot be held responsible for inabililty to ship to that country and in that case refund will be made to the customer.

If, upon delivery, the external packaging is not in perfect condition, the customer is requested to open the package in the presence of the carrier in order to verify the condition of the Product. Kindly contact our customer service by whatsapp / telegram from our website’s homepage or email us at  contact@tiruvannamalaihandicrafts.com from Monday through Saturday from 10 am to 5 pm(India time) except Sundays and public holidays.


Customers need to understand the way we may have to change the way and timings of our deliveries. We try our best to deliver your ordered products on right time. Sometimes we may experience potential delays in shipping and handling due to customs clearance due to the pandemic or shortages of flights caused by Russia – Ukraine war. If there is a delay in shipping / transit / delivery due to Covid-19 / Russia – Ukraine war restrictions or curfews in your area, we kindly request you to understand the situation and help us. We will make sure that every delivery is followed through 24×7 and we will make sure that your products reach you safe.

If delivery of order is delayed in shipping due to unexpected delays due to custom clearance or due to sudden and unexpected decision by the Government of lockdowns or curfews in the buyers ‘country  or in the sellers country , the shipment will be stored and delivered safely once the lockdown is unlocked.

There can be no cancellation or refund arising out of unforeseen delays caused at International customs due to inspections or covid-19 situations.

Section 20 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 – Governing & Dispute law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of TIRUVANNAMALAI, TAMIL NADU, INDIA.

Section 22 – Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service, Pricing & Shipping policy and Refund policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 – Account De-Activation

If the Customer has a Customer account, he/she may have his/her account deactivated at any time by sending an e-mail to contact@tiruvannamalaihandicrafts.com. After deactivating his/her account, the Customer is free to create a new account at any time.

Section 24 – Language of contract / Terms & Conditions

For the convenience of customers, the Website and the Terms of Sale are available in four languages: English, Spanish, French and simplified Chinese. However, in the event of a contradiction between the English version and another language version, the English version shall prevail. Only the English version of the Terms of Sale shall prevail between the Parties.

Section 23 – Contact information

Contact us about the Terms of Service by e-mailing us at contact@tiruvannamalaihandicrafts.com or message us on whatsapp or Telegram from our website’s homepage on Monday to Saturday – 10.00 am to 5.00 pm (India time), except Sundays and other government holidays.