RETURNS AND REFUND POLICY

Our Refund & Replacement policy

Once the Products are ordered, processed and payment is completed from our website, the order is considered complete, no changes or exchanges can be made after that. Orders cannot be cancelled at anytime for any reason.

However Replacement of the product or Refund is accepted in genuine cases as mentioned below –

  1. If the product is damaged or lost during shipment, the same product will be replaced with another identical product in the same category will be shipped to you free of cost, subject to availability of the identical product.
  2. If the identical product is unavailable, the entire money paid towards the product including the shipping fee will be refunded.
  3. If we are unable to ship to any country due to unavoidable circumstances arising due to unexpected to war or conflict.
  4. In case of refund the tax paid towards cannot be refunded.
  5. You need to inform us by email to contact@tiruvannamalaihandicrafts.com of any damaged product within 24 hours of receiving delivery at your given address. After any time later than this time period, you are subject to lose your right to any claim over the same.

Use the form below for replacement  & refunds