We at Tiruvannamalai Handicrafts respect your concerns regarding the confidentiality of the personal data you provide us when you visit or buy products on the website. This Policy allows you to learn more information about the nature and how we use the personal data you provide on the website and about your rights. This policy describes the terms and conditions of the website that governs the use of your personal data that is collected and processed when you visit the website. By using the website and providing us with personal data for purchasing any product from us, you fully accept the terms of the policy. Tiruvannamalai Handicrafts reserves the right to modify or update the policy from time to time and the changes will be applicable immediately. The date of the last version of the Policy is displayed at the bottom of this Policy.
What information we collect from our visitors
1. GENERAL INFORMATION
“Personal data” refers to information that is connected to your name,surname and may include things such as your email address, mailing address, phone number and marital status. Via the Website and at our retail store, Tiruvannamalai Handicrafts may collect personal data, including when creating an account on the Website, making a purchase on the Website, or when subscribing to our newsletter or a specific alert proposed on the Website.
When you register for an account on the Website, we collect personal data through the form available from the “Create your account” insert. We may ask you to enter your title, first name, surname, email address and IP address or UDID of your mobile phone as the case may be. In addition, for online transactions, we collect transaction-related information needed to process your order (items chosen, delivery and billing address, telephone number means of payment, including your bank card details in order to enable billing-account holder name, number and expiry date-in case of payment by bank card). We could ask you to provide us with optional information such as product and services preferences. We collect also data concerning the monitoring of our commercial relationship (your order number, the chronology of your purchases, your contacts and requests or your correspondence with our customer). Unless otherwise indicated, required fields are mandatory as they are necessary to process your request. Mandatory fields will be indicated as such when collected online. If you do not fill out the mandatory fields, we may not be able to meet your expectations. These information’s are required to provide you with customized service and to effectively meet your requests.
Purposes of personal data collection
Tiruvannamalai Handicrafts processes your personal data through our website www.tiruvannamalaihandicrafts.com and we may use your personal data for the following purposes:
To provide you with services and fulfil the orders that you placed and to comply with our contractual obligations, in particular to enable you to create an account and purchase Tiruvannmalai Handicrafts products online, to manage your orders and their delivery as well as the corresponding warranties
• To better serve you,
• To manage client/prospect relationship,
• To manage your newsletter subscriptions (registrations and cancellation of subscriptions),
• The management or your alert subscriptions (registrations and cancellations of subscriptions),
• The compilation of anonymous statistics on visits to our Website or at our retail stores,
• To enable access to certain functionalities on our Website,
• Subject to your prior agreement, to inform you of information about our company and its activity it’s products and/or services and sales prospection messages,
• To conduct certain customer profiling or analysis,
• To ensure that we provide high quality services by conducting surveys and by measuring the quality of the telephone response of our call center,
• For the Management of customer satisfaction regarding products, services or contents,
• To protect against fraud and identity theft and to comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including our Terms and Conditions,
• To build your customer profile, and
• To conduct surveys and polls (with your approval).
Some of the personal data we collect is essential for processing your requests (mainly your surnames, first names, postal addresses, email addresses and telephone number). These essential fields are indicated as such or marked with an asterisk on the collection forms and are processed to allow Tiruvannamalai Handicrafts to perform their agreement with you. In addition, it may be used to provide you with better services or for any additional services requested by you. We cannot satisfy your requests if you do not complete certain compulsory fields.
We collect you our email address, mailing address and phone number when creating an account on the website and making a purchase on the website. Like most shopping websites on the internet, our website collects non-personally information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date, place and time of each visitor request. Tiruvannamalai Handicrafts’s purpose in collecting non-personally identifying information is to better understand how our visitors use the website.
Tiruvannamalai Handicrafts follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and web beacons
Like any other website, www.Tiruvannamalaihandicrafts.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type.
Links to external sites & Third party privacy policies
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
Storage of Data
We will keep your data for as long as we have a purpose to retain your personal data, including storage for archival purposes. When we believe we no longer need such personal data, we will destroy or otherwise dispose of your personal data in a manner intended to preserve your privacy and security and as required by applicable law.
Management of your newsletter and alert subscription: we keep your data for as long as your subscription is effective. As soon as we receive your subscription cancellation request, we delete the data we kept for the sending of newsletter.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
This policy is effective as of 1 Feb 2021.